Book a test ride
Search FAQ

Search FAQ

General information

Test rides

Where and how can I book a test ride?

For Electric bikes, you can book a test ride in our Brandstore and at selected Retail Partners in the Netherlands. Find your nearest location here.

City and Kids bikes can be tested in our Amsterdam Brandstore. No appointment needed.

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How can I cancel or change my test ride appointment?

If you booked a test ride in our Brandstore and want to cancel or reschedule, simply follow the steps in your confirmation email.

If you booked at another location, please contact that test ride location directly.

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Outlet bikes

What is an Outlet bike?

In the Veloretti Outlet, we offer Electric, City and Kids bikes that have been returned, briefly used or have light cosmetic damage, at a reduced price.

Every bike is fully inspected, serviced and technically sound. We do not include models with heavy visual damage, but the level of cosmetic wear differs per bike. One model may have several small scratches on the frame, while another might have a single deeper scratch. It’s not possible to request photos in advance.

Outlet bikes come with the same warranty and returns policy as all other bikes we sell.
Insurance is also available for Outlet Electric bikes. The insured amount is based on the purchase price.

Interested? Our stock changes regularly. Visit our Outlet page to see the current selection.

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Giftcards

I haven't received my Veloretti gift card yet. What should I do?

Your digital gift card is sent by email. Please check your spam folder, as it may have landed there. If you still haven’t received it, please contact us.

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How can I check my gift card balance?

You can view your gift card balance on the checkout page. Enter your gift card code in the “gift card or discount code” field. Don’t worry, the value will remain on your gift card until you complete the payment.

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How long is the gift card valid?

Your Veloretti gift card is valid for 5 years.

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Can I use the (digital) gift card in the Veloretti Brandstore?

Yes. You can pay in the Brandstore with your physical gift card or your digital gift card code.

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Can I exchange a gift card for money?

No, it’s not possible to exchange a gift card for money.

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Veloretti Brandstore

Where is the Veloretti Brandstore located and what can I expect?

Our Brandstore is located at Van Woustraat 72 in Amsterdam. Here, you can explore all our models in person. You can book free test rides for the Ivy, Ace, Pro and Lite Two. Test rides for our City and Kids bikes are also available, and no appointment is needed for these.

We have a limited selection of Tricycles and Mini bikes in-store, along with a curated range of accessories. All bikes can be purchased online.

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Retail Partner Service

What is our Retail Partner service?

We work with a dedicated network of expert Retail Partners, so there’s always support nearby. Check our store locator to find the closest location.

You can book free test rides for the Ivy, Ace, Pro and Lite Two at our Retail Partners to find the bike that suits you best.

After purchasing online, you can use our Click & Collect service to have your new bike professionally delivered and assembled at a partner store for €99. This also includes a free first service.

Our partners provide full-service maintenance and repairs to keep your Veloretti in top riding condition.

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Contact

How can I contact Veloretti?
Order and payment

Order

How can I place an order?

Ordering your Veloretti bike or accessories is easy. Just add your favorite items to your cart and complete the checkout process. Looking for a spare part instead? Get in touch with us, and we’ll help you out.

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I didn’t receive an order confirmation, what now?

Once your payment goes through, you’ll get an order confirmation by email within minutes. Can’t find it after a few hours and it’s not in your spam folder? Drop us a message, and we’ll sort it out.

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I don’t live in the Netherlands, Belgium, or Germany, can I still buy Electric bikes?

At the moment, we only deliver our Electric bikes to the Netherlands, Belgium, and Germany. Want to be the first to know when we expand? Follow us on Instagram or sign up for our newsletter to stay in the loop.

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Can I change my order?

Once an order is placed, it’s immediately processed in our warehouse, so we can’t make changes. Double-check your cart before checkout to make sure everything’s perfect!

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Can I cancel my order?

If you need to cancel, get in touch with us as soon as possible—we’ll do our best to make it happen. If it’s too late to cancel, you can simply refuse the delivery at your door or register a return online after your order arrives.

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Payments and invoicing

Which payment methods can I use?

We offer several ways to pay for your Veloretti. Click here to see all available payment options and pick the one that works best for you.

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Where is my invoice?

Once your order has been shipped, your invoice is ready. Just contact us, and we’ll send it straight to your inbox.

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Am I entitled to a VAT-free order?

We don’t offer VAT-free invoices. VAT is included in the purchase price and paid to the tax authorities of the country where your order is made.

That said, you can usually reclaim VAT through your local tax office. If your order is VAT-exempt, contact us, we’ll guide you through the process and provide any documents you need.

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Leasing

Is it possible to lease a Veloretti?

Yes, you can lease a Veloretti Electric bike through your employer. We recommend checking with them first to see if they offer a leasing program.

If you are interested in private leasing, this is available through our partner Frieslandlease. For employers looking for more details, please click here for information on business leasing.


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The benefits of leasing a Veloretti

Choosing to lease a Veloretti Electric bike is a great move for your team and your daily routine. Commuting by bike frees up urban space and offers a much healthier, more active alternative to driving.

Beyond the lifestyle benefits, it is often more cost-effective than leasing a car. Employers can take advantage of tax incentives, while employees benefit from net-to-gross savings. Read more about company leasing here.

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How does leasing of an Electric bike work?

Leasing is only available through companies, so check with your HR contact to see if your company offers it.

If leasing is available, you can lease an Electric bike for 36 months. After that, you can return the bike, extend the lease, or buy it for a fixed percentage of its remaining value. More info here.

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In which countries is leasing an option?

At the moment, leasing a Veloretti Electric bike is only available in the Netherlands. We’re working on expanding our leasing program to other countries, stay tuned!

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Nationale Fietsen Projecten/Fiscfree bike plan

What is the Nationale Fietsen Projecten (NFP) / Fiscfree bike plan and how does it work?

The Nationale Fiets Projecten (NFP), also called the Fiscfree bike plan, is a Dutch government program giving employees in the Netherlands a tax advantage when buying a new bike through their employer.

Here’s how it works:

  • Contact your HR department to discuss options and get approval.

  • Once approved, submit your order via the Fiscfree bike plan portal.

  • Make sure the total price in the portal matches the correct amounts:

    • Pro: €3,405.94 (Electric Pro €3,299 + Delivery €49.95 + Lock €56.99)

    • Lite: €2,705.94 (Electric Lite €2,599 + Delivery €49.95 + Lock €56.99)

    • Want an extra ART2-certified lock (€108.99)? Adjust totals to: Pro €3,457.94 / Lite €2,757.94

If the amounts are incorrect, contact NFP to adjust your order. Veloretti will handle your Fiscfree order and send a confirmation when ready.

Conditions:

  • Discounts and promotions cannot be combined with this program.

  • Bicycle vouchers can currently only be used for NFP bicycle insurance, not Veloretti products.

  • Bikes cannot be delivered via Click&Collect to Veloretti retail partners.

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Delivery and shipping

Delivery and shipping

What are the delivery times?

Electric Bikes

Home delivery

  • Delivery times depend on your chosen bike color — check the info under your preferred color.

  • Once your bike is with our transport partner, you’ll receive a track & trace code.

  • Netherlands & Belgium: Delivered by PostNL Extra@Home, Monday–Saturday, 8:00–21:00.

  • Germany: Delivered by GEL’ Express, weekdays, 8:00–18:00.

Click & Collect (via Retail Partner)

  • Check the preferred bike color for the latest delivery times. Add 5 extra days for assembly at the retail partner.

  • You’ll get a shipping confirmation email when your bike is ready to go to the retail partner. No track & trace is sent.

  • The retail partner will contact you once your bike is ready to pick up.


City & Kids Bikes

  • Shipped within 24 hours. Expected delivery: 2–5 working days.

  • City bikes: Delivered on weekdays.

  • Kids bikes & accessories: Delivered on weekdays, evenings, and Saturdays.

  • You’ll receive a shipping confirmation with a tracking code once your order leaves our warehouse.

  • Note: If you ordered a City bike with a basket, the basket arrives separately.


Accessories & Spare Parts

  • Shipped within 24 hours. Expected delivery: 2–5 working days.

  • Delivery can take place on weekdays, evenings, or Saturdays.

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How much are the shipping costs?

Electric Bikes: €49.95
City Bikes: €19.95
Kids Bikes: Free

Delivery costs apply per bike in your order.

Accessories & Spare Parts: €5.95–€9.95, depending on your country.

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Can I pick up my order in the Brand Store?

We don’t offer Click & Collect at our Brand Store. All orders are shipped to your home or via our retail partners.

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What countries do you ship to?

Electric Bikes: Netherlands, Belgium & Germany (Follow us on Instagram or subscribe to our newsletter to stay updated on new markets.)

City & Kids Bikes, Accessories & Spare Parts: Netherlands, Germany, Belgium, France, Spain, Italy, Denmark, Ireland, Sweden, Finland, Austria, and Luxembourg (mainland only; islands excluded).

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To what extent is the bike assembled upon delivery?

Electric Bikes

  • Your Electric Two arrives 85% assembled. You’ll need to attach the pedals, front wheel (with front fender), and any extra accessories you purchased.

  • All necessary parts and tools are included in the box.


City & Kids Bikes

  • Bikes arrive 85% assembled. You’ll need to attach the kickstand, saddle, handlebar, pedals, front wheel (with front fender), and any extra accessories.

  • For assembly, you’ll need your own 10 & 15 mm wrenches.


Tricycle & Mini

  • Assembly is simple: position the wheels, adjust the saddle, and turn the handlebar.

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What should I do if I did not receive my order?

  • If your tracking status hasn’t updated after five business days, please contact us.

  • We’ll reach out to the transport company and start an investigation.

  • Please note: investigations can take a few days.

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What should I do if I receive a damaged package or product?

  • Take photos of the damaged box and any affected products.

  • Contact us within two days of delivery.

  • Often, only the box is damaged during transit. Check your bike by removing it from the box before reporting any issues.

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What countries do you ship to?

Electric Bikes: Netherlands, Belgium & Germany (Follow us on Instagram or subscribe to our newsletter to stay updated on new markets.)

City & Kids Bikes, Accessories & Spare Parts: Netherlands, Germany, Belgium, France, Spain, Italy, Denmark, Ireland, Sweden, Finland, Austria, and Luxembourg (mainland only; islands excluded).

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Returns and refunds

Returns

How do I return my order?

You can request a return via your Veloretti account. Once your request is confirmed, we’ll arrange a pick-up to return your bike to our warehouse. Please note that return costs apply.

If you’re returning a bike, make sure it’s carefully repackaged so it can be transported safely and without damage. If you no longer have the original box, we can send you a new one for a small fee.

Items purchased in a Veloretti Brandstore can only be returned at the Brandstore where they were bought.

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What is the return policy?

If you decide that your bicycle, accessory, or spare part isn’t quite right, you can return it within 14 days after delivery.

Return conditions
To receive a full refund, all items must be returned in their original condition and packaging. We ask that you take good care of your bike and other items during the 14-day return period.

Please note that we may issue a partial refund or decline a return if an item is damaged, excessively dirty, or shows signs of use beyond a standard inspection or short test ride.

Packaging
All items should be returned in their original box and packing materials. We recommend keeping the original packaging until the return period has passed.

If you no longer have the original box, you can contact us to arrange a replacement for a small fee.

Return costs
Return shipping costs apply. These costs will be deducted from your final refund amount.

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How much does it cost to return items?

Return shipping costs apply and will be automatically deducted from your final refund. Returns related to warranty issues are free of charge.

Electric bike
€75 for pick-up and transport to our warehouse.

City bike
€50 for pick-up and transport to our warehouse.

Kids bike, accessories, or spare parts
Costs vary depending on the carrier, destination country, parcel size, and weight.

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How should I pack my bike for return shipment?

Please return your bike securely in its original packaging, including the box and packing materials. Proper packing is essential to prevent damage during transport.

Packaging requirements

  • Original box
    Bikes must be returned in the original box using the packing materials they arrived with.

  • Replacement box
     If you no longer have the original packaging, contact us to arrange a replacement box for a small fee.

  • Preventing damage
     Make sure the bike and any loose parts cannot move inside the box. Movement during transport can cause damage.


Packing instructions by bike type
 Follow the guidelines below to help ensure your bike arrives safely.

  • All bikes
    Use the original packing materials or add sturdy cardboard, protective sheets, or plastic wrapping. Cover sharp or exposed metal parts and any areas where components could rub against the frame.

  • Electric bikes
    Turn the pedals and remove them after loosening the handlebars. The battery can remain installed as long as the bike is powered off. Include all loose items, such as the charger and keys.

  • City bikes
    Remove the front wheel and place it next to the frame. Wrap the wheel axle to protect the frame from scratches. Turn the handlebars so the bike fits properly in the box, and add enough padding to prevent movement.

  • Kids bikes
    Make sure all parts are secure and cannot move inside the box. Firmly tape loose parts to the frame and protect vulnerable areas with packing material.

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Can I exchange items?

Exchanges are not available. If you’re not happy with your purchase, you can request a return via your Veloretti account. Once the return is processed, you can place a new order for the desired item through our website.

Please note that return shipping costs apply.

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Refunds

When will I get my refund after I return my order?

Once your return has arrived at our warehouse and has been processed, you’ll receive your refund within 10 business days.

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Service and repair

Service checks

How and when should I service my bike?

We recommend checking your bike regularly and booking a professional service check at least once a year.

For Electric bikes, we advise scheduling a service check with your nearest Veloretti Retail Partner.
For City and Kids bikes, an annual service check is also recommended and can be carried out at a local bike shop.

In addition to professional servicing, it’s important to keep your bike in good condition on a daily basis. Regular checks help ensure safe rides and extend the lifespan of your bike. Visit our Bike info pages for guidance on daily and periodic maintenance.

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Repair

How can I repair my bike?

For Electric bikes, we recommend visiting one of our Veloretti Retail Partners. Our partners offer full-service expertise for maintenance and repairs, including warranty-related work, so your bike stays in top riding condition. Use our store locator to find the nearest location.

In some cases, basic troubleshooting can resolve the issue. We recommend checking our troubleshooting pages first.

For app-related questions, please contact us directly. In most cases, we can resolve app issues remotely.

For City and Kids bikes, we recommend visiting a local bike shop for any repairs.

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Spare parts

Do you sell spare parts?

We offer a limited range of spare parts for servicing the bikes we sell.

For Electric bikes, we recommend visiting your nearest Veloretti Retail Partner. Our partners provide full-service expertise for maintenance and repairs, can order specific Electric Bike spare parts, and ensure professional installation. Use our store locator to find the nearest location.

Please don’t modify or upgrade your Electric bike with third-party parts unless Veloretti or a Retail Partner has confirmed compatibility. Changes to the original bike may affect warranty and insurance coverage.

For City and Kids bikes, many components are standard parts that are widely available at local bike shops. If you’re looking for a specific Veloretti spare part, feel free to contact us.

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Warranty

What is the warranty policy?

Qover Electric Bike Insurance

What kind of Electric Bike insurance do we offer?

How can I purchase the Qover Electric Bike insurance?

You can add insurance during the purchase of your Electric bike. If you’d like to arrange insurance after your purchase, you can take out a policy directly with Qover.

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How does the Electric Bike insurance by Qover work?

After placing your order, Qover will send you an activation email. You’ll receive this between the moment your order is confirmed and up to two weeks after your Electric bike has been delivered.

Once your bike arrives, activate your insurance by clicking the link in the email and completing the requested details. After activation, your insurance contract is officially active. You’ll receive a confirmation email with your policy schedule, general conditions, and cancellation form.

Making a claim

If something happens, please notify Qover as soon as possible and within 8 days of becoming aware of the incident.

Your bike must be secured by the frame to a fixed object (such as a bike rack or post) using an approved lock:

  • ABUS BORDO (Security level 10 or higher)

  • ART (category 2 or higher)

  • FUB (category 2 wheels or higher)

  • Sold Secure Silver or Gold


In case of theft or total loss

  • Report the incident to the police or judicial authorities within 24 hours.

  • Contact Qover to report a claim.

  • You’ll receive compensation by bank transfer equal to the insured value, minus any applicable depreciation.


If your bike needs repair

  • Contact Qover to report a claim.

  • Repairs will be covered. Qover may arrange the repair for you, or ask you to visit a repair shop if the damage is more extensive.

  • If the bike cannot be repaired, you’ll receive compensation by bank transfer based on the insured value, minus any applicable depreciation.


Excess

  • Theft or total loss: no excess applies

  • Repairable material damage: €35 excess

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I haven’t received my Qover insurance activation link. What should I do?

If you haven’t received your activation link from Qover within two weeks after receiving your Veloretti Electric bike, please contact us so we can follow up for you.

Please note that insurance contracts are automatically cancelled if they are not activated within three months.

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If I add accessories to my Electric bike, am I still covered by insurance?

Your insurance remains valid as long as no technical modifications are made to the bike.

You can add accessories such as a mudguard or a saddle. These accessories are not covered by the insurance unless they were originally included with your bike order, up to a maximum insured amount of €100.

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What does my Veloretti Electric insurance not cover?

Your Veloretti & Qover insurance does not cover the following situations:

  • Theft when the bike was not locked using the frame lock provided by the manufacturer

  • Theft when the bike was in a publicly accessible place and not secured by the frame to a fixed object with an approved lock, or not locked according to the manufacturer’s instructions

  • Theft when the bike was in a locked communal space but not secured by the frame to a fixed object with an approved lock, or not locked according to the manufacturer’s instructions

  • Theft of wheels or tyres when they are stolen separately from the bike

  • Damage caused to a third party while riding the bike

  • Purely cosmetic damage, such as scratches or dents

  • Damage resulting from fraud or breach of trust

  • Damage caused by technical modifications made to the bike


For more detailed information, please contact Qover directly via their contact form:
https://app.qover.com/bike/quote?locale=nl-NL&key=pk_61584FFA917DF0ED7ECE


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Where am I covered?

Theft and material damage cover applies in all countries of the European Union, as well as Great Britain, Andorra, Monaco, the Vatican, Iceland, Croatia, Liechtenstein, Norway, San Marino, and Switzerland.

Roadside assistance is available in the Netherlands and up to 20 km beyond the Dutch borders.

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When and how do I pay?

You pay the insurance premium on a yearly basis.

If you add the insurance when purchasing your bike, you’ll pay for the first year upfront. The insurance contract runs for one year and is automatically renewed annually by Qover.

Your bike can be insured for a maximum of 8 consecutive years, starting from the first sale. After this period, or once your bike reaches 9 years of age, Qover will automatically end the contract. This ensures you’re insured for the right period, without paying longer than needed.

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Data package

What is the Data package?

When purchasing your Electric bike, you can add a Data package. This package is part of the combined Insurance and Data package offered during checkout.

The Data package includes:

  • GPS bike location
    Real-time GPS tracking visible in the Veloretti app, so you always know where your Electric bike is.

  • EU data roaming
    Connectivity via the built-in SIM card, allowing GPS tracking and other connected features to work across the EU without additional costs.

  • Over-the-air updates
    Your bike’s software stays up to date automatically, ensuring access to the latest features and performance improvements.

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Bike info and troubleshooting

Electric One

Get to know the Electric One

Can I install a child seat on the Electric One?

The Electric One is not designed or tested for carrying children. Installing a child seat is not supported, and carrying a child is done entirely at your own risk.

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Where can I find the frame number?

You’ll find the frame number engraved under the frame, right next to the motor. It’s easy to spot when you look from the side.

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Manuals Electric One and accessories

Manuals Electric One and accessories

Maintanence Electric One

Maintenance Electric One

Troubleshooting Electric One

Electric One and display

My Electric One does not turn on

A common reason your Electric One won’t start is a drained battery. Charge the battery for a few hours, then press the display for five seconds to turn it on.

If it still doesn’t start, check whether the battery is supplying power. A simple test: lift the rear wheel off the ground, spin it, and see if the lights on the Enviolo® button illuminate. If they don’t, the battery may not be providing power.

If the Enviolo® button lights up, the issue could be with the display. Inspect the screen, cables, and connectors for any damage. Disconnecting and reconnecting the cable can sometimes help, but be very careful, as connectors are delicate.

For further assistance, visit your nearest Retail Partner.

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My Electric One display is not showing SoC (State of charge) or speed info

If your display isn’t showing the battery level (State of Charge) or speed, it could mean your Enviolo® isn’t sending the correct information.

Troubleshooting
Turn off your Electric One and carefully unplug the cable connected to the Enviolo® device.
Reconnect the cable (handle with care, as the plugs are delicate) and turn the bike back on.
Check the display to see if the SoC and speed are now showing correctly.

For further assistance, visit your nearest Retail Partner.

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Electric One and motor

My Electric One motor gives a ticking sound

If you hear a ticking noise coming from the motor, please contact your local service partner for a check-up.

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My Electric One motor gives inconsistent or no support

If your motor provides inconsistent support or stops assisting altogether, contact your local service partner for inspection.

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My Electric One motor feels weak / low power

If the motor feels weak or provides less power than expected, the issue could be with the speed magnet on a spoke of the rear wheel. The speed magnet communicates with a sensor on the right lower part of the frame (facing forward). Every time the spoke with the magnet passes the sensor, it tells the motor how much power is needed to reach your speed.

Check the speed magnet:

  • Make sure the magnet is tightened to the spoke and facing the right side of the bike.

  • Locate the sensor on the right lower part of the frame (black, branded Bafang).

  • Spin the wheel so the magnet passes in front of the sensor. Adjust it to the correct height (2–3 cm from the rim toward the wheel center).

If the problem continues, contact your local service partner.

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Electric One and battery

My Electric One battery button is not working / showing any lights

If pressing the battery button doesn’t light up, the battery might be fully empty and needs charging. Charge it for a couple of hours and check if the lights turn on.

Also, double-check that all connection points are properly plugged in.

If the lights still don’t appear after charging, the charger itself could be the issue.

If the charger is working correctly and the problem persists, contact your local service partner for assistance.

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My Electric One battery is not charging

If your battery isn’t charging, the charger might not be working correctly. The charger has two lights indicating the charge status:

  • Orange: Charging in progress, battery not full

  • Green: Battery fully charged


If no lights appear when plugged in, check the power source, cables, and plugs to ensure everything is properly connected. If all connections are correct and there are still no lights, the charger may be broken.

If your battery still won’t charge, or you suspect a faulty charger, please contact Customer Care.

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My Electric One battery range seems very low

The battery in your Electric One usually takes about 7 hours to charge and provides a range of 60–120 km. Battery range can vary depending on several factors:

  • Weather conditions

  • Tire pressure and road quality

  • Total weight on the bike

  • Battery age

  • Average speed

  • Level of motor assistance

  • Enviolo® settings

  • Type of surface


The more of these factors that come into play, the shorter the range may be. Remember, the battery is always active and uses a small amount of power even when the bike is not in use.

We recommend charging your battery regularly and avoiding leaving it empty for long periods. Batteries can self-discharge over time, and a deep discharge can affect their capacity.

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My Electric One battery was dropped

If your battery has fallen or been hit, stop using it and take it to your nearest service partner for inspection.

Safety tips:

  • Leaking battery: Do not touch it. Leaking electrolytes can irritate the skin. If any gets in your eyes, do not rub. Rinse immediately with clean water and seek medical advice.

  • Hot battery: Keep yourself and others at a safe distance. Avoid touching it.

A dropped battery can overheat, smoke, or even catch fire.

Do not use the battery if you notice:

  • It becomes hot during use, charging, or storage

  • A strong smell develops

  • Its appearance changes

  • Any other unusual behavior

For more details, see the Electric One manual on battery use and storage.

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My Electric One battery or charger gets extremely hot or shows melting parts

If your battery or charger becomes very hot or shows signs of melting, this indicates a defect. Stop using the battery and charger immediately and disconnect them from the bike. Store the battery in a safe place outside.


Do not open the battery or charger. Have your battery inspected by your nearest service partner.

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Electric One and enviolo

My Electric One Enviolo® gears are not shifting

If your gears aren’t shifting smoothly, it could be for a couple of reasons.

  • Calibration issue: The Enviolo® device may need to be (re)calibrated. Download the Enviolo® manual and follow the instructions for calibration: Veloretti-Electric-Manual-Enviolo-Calibration.pdf

  • Automatiq® error: Sometimes the system can be reset by unplugging the cable for a few seconds. After reconnecting, try calibrating again.

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My Electric One Enviolo® calibration is not working

If calibration isn’t working, try the following steps:

  • Disconnect your bike from Bluetooth and turn it off.

  • Wait 30 seconds, then turn it back on and reconnect via Bluetooth.

  • Check that all plugs are connected correctly.

  • Make sure the LED on the Enviolo® button is lighting.

  • Confirm the speed magnet ring is in place.

  • Pedal smoothly and consistently for at least 25 seconds at speeds above 15 km/h.

  • Set the assistance level to 0.

  • If it still won’t calibrate, try connecting with a different device.

If the problem persists, contact your nearest service partner.


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What do the lights on the Electric One Enviolo® button mean?

The Enviolo® button shows different lights to indicate the bike’s status:

  • Flashing Blue: Pairing mode, waiting for a Bluetooth connection

  • Steady Blue: Connected to the app/phone via Bluetooth

  • Flashing Green: Bike is being pedaled

  • Flashing Red: Bike is in motion, whether pedaling or coasting

  • Flashing Red & Green: Bike needs recalibration

Note: Multiple lights can flash at the same time when multiple actions occur.

For further support, contact your nearest service partner.


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Electric One and lights

My Electric One integrated front light is not turning on

If your front light isn’t turning on, please contact your nearest service partner for assistance.

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My Electric One integrated rear light is not turning on

If your rear light isn’t turning on, please contact your nearest service partner for assistance.


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My Electric One StVZO light is not turning on

If your StVZO light isn’t turning on, first check the plug to make sure it’s connected correctly. If the plug is properly connected and the light still doesn’t turn on, the light is broken and needs to be replaced.

For further help, contact your nearest service partner.


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Electric One and belt drive

My Electric One belt drive is too tight or too loose

The belt should have about 0.5–1 cm of flex. If it’s outside this range, the belt is too tight or too loose. A belt that is too tight can make noises.

To adjust the belt tension, the rear wheel needs to be aligned. We recommend having this done by your nearest service partner.

Important: The belt drive does not require any lubrication. Never use oil.

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Electric One and tyres

My Electric One tyre has a wobble

If your tyre wobbles, it usually means the inner tube is not seated correctly. You can remove the inner tube and adjust it, or have your nearest service partner take care of it.

If the wheel itself wobbles, the wheel needs to be straightened. Please visit your nearest service partner for this adjustment.


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Electric One and lock

I’ve lost the keys to my Electric One lock

If you know your key number (printed on the key), you can order replacement keys directly from ABUS or AXA.

If you don’t have the key number, the lock will need to be replaced. This can be done at your nearest service partner.



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My Electric One has a strange noise?

Noise is coming from the Electric One wheel or fenders

If you hear a noise from the wheel or fenders, it’s often caused by the fender touching the tyre while riding. You can usually bend the fender slightly to stop the noise, even while it’s still assembled.

If the wheel itself wobbles, we recommend having it straightened by your local service partner.

For further support, contact your nearest service partner.


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Noise is coming from the Electric One disc brakes (wheel)

A squeaky noise from the disc brakes usually means the brake pads are worn and need replacing. You can replace them yourself or get support at your nearest service partner.


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Noise is coming from the Electric One handlebar/front fork

If you hear a ticking noise from the handlebar, it may indicate that the headset needs adjustment or the front fork requires lubrication.

Please contact your nearest service partner for support.


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Electric Two

Get to know the Electric Two

Can I place a child seat on the Electric Two?

The Electric Two is not designed or tested for carrying children or for use with child seats. Carrying a child on your Veloretti bike is entirely at your own risk.

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Where can I find the frame number?

The frame number is located next to the motor, engraved underneath the frame.

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Manuals Electric Two and accessories

Manuals Electric Two and accessories

Maintenance Electric Two

Maintenance Electric Two

Troubleshooting Electric Two

Electric Two and display

My Electric Two does not turn on

If your Electric Two doesn’t turn on, the most common reason is a discharged battery. Charge it for a few hours, then press the display for five seconds to start your bike.

Check if your Electric Two is receiving power from the battery: lift the rear wheel off the ground and spin it while observing the lights on the Enviolo button. If they don’t light up, the battery may not be supplying power.

Display issue?
If the Enviolo button lights up but the display stays off, the display might be faulty. Inspect the screen, cables, and connectors for damage. Carefully disconnect and reconnect the cable, as the connectors are delicate.

For further support, visit your nearest retail partner.


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My Electric Two Pro display is not showing SoC (State of charge) or speed info

If your display doesn’t show the battery level (SoC) or speed, it may be that your Enviolo isn’t sending the correct information.

Troubleshooting:

  • Turn off your Electric Two Pro and unplug the cable connected to the Enviolo device.

  • Carefully reconnect the cable — these plugs are delicate — and turn the bike back on.

  • Check if the SoC and speed are now displayed.


For further support, visit your nearest retail partner.


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Electric Two and motor

My Electric Two motor makes a ticking sound

If you hear a ticking noise coming from the motor, please contact your local service partner for a check-up.


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My Electric Two motor gives inconsistent or no support

If your motor provides inconsistent support or stops assisting altogether, contact your local service partner for inspection.

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My Electric Two motor gives low amount of power

If your motor feels weak even when using the assistance levels on the display, the issue might be the speed magnet on one of the rear wheel spokes. This magnet communicates with a sensor on the lower right part of the frame (facing forward) to tell the motor how much power to deliver. If the magnet doesn’t pass the sensor correctly, the motor cannot provide the proper assistance.

Check the following:

  • Ensure the speed magnet is tightly fixed on the spoke and facing the right side of the bike.

  • Locate the sensor on the lower right part of the frame (black, branded Bafang).

  • Spin the rear wheel so the magnet passes the sensor. Adjust the magnet height if needed so it lines up correctly and doesn’t miss the sensor.

  • The magnet should be roughly 2–3 cm from the rim toward the wheel center.


If the problem continues, please contact your nearest service partner.


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Electric Two and battery

My Electric Two battery button is not working or showing any lights

If pressing the battery button doesn’t light up, your battery may be completely empty. Charge it for a few hours and see if the lights come on. Double-check all connection points to ensure the plugs are properly inserted.

If the lights still don’t appear after charging, the issue could be with the charger. If the charger is working correctly but the problem persists, please visit your nearest service partner.


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My Electric Two battery is not charging

If your battery isn’t charging, the charger might not be working correctly. The charger has two lights indicating the charge status:

  • Orange: Charging in progress, battery not full

  • Green: Battery fully charged


If no lights appear when plugged in, check the power source, cables, and plugs to ensure everything is properly connected. If all connections are correct and there are still no lights, the charger may be broken.

If your battery still won’t charge, or you suspect a faulty charger, please contact Customer Care.

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My Electric Two battery range seems very low

The battery in your Electric Two usually takes about 7 hours to charge and provides a range of 60–120 km. Battery range can vary depending on several factors:

  • Weather conditions

  • Tire pressure and road quality

  • Total weight on the bike

  • Battery age

  • Average speed

  • Level of motor assistance

  • Enviolo® settings

  • Type of surface


The more of these factors that come into play, the shorter the range may be. Remember, the battery is always active and uses a small amount of power even when the bike is not in use.

We recommend charging your battery regularly and avoiding leaving it empty for long periods. Batteries can self-discharge over time, and a deep discharge can affect their capacity.


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My Electric Two battery was dropped

If your battery has fallen or been hit, stop using it and take it to your nearest service partner for inspection.

Safety tips:

  • Leaking battery: Do not touch it. Leaking electrolytes can irritate the skin. If any gets in your eyes, do not rub—rinse immediately with clean water and seek medical advice.

  • Hot battery: Keep yourself and others at a safe distance. Avoid touching it.


A dropped battery can overheat, smoke, or even catch fire.

Do not use the battery if you notice:

  • It becomes hot during use, charging, or storage

  • A strong smell develops

  • Its appearance changes

  • Any other unusual behavior

For more details, see the Electric Two manual on battery use and storage.


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My Electric Two battery or charger gets extremely hot or shows melting parts

If your battery or charger becomes very hot or shows signs of melting, this indicates a defect. Stop using the battery and charger immediately and disconnect them from the bike. Store the battery in a safe place outside.

Do not open the battery or charger. Have your battery inspected by your nearest service partner.

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Electric Two Pro and enviolo

My Electric Two Enviolo® gears are not shifting

If your gears aren’t shifting smoothly, it could be for a couple of reasons.

  • Calibration issue: The Enviolo® device may need to be (re)calibrated. Download the Enviolo® manual and follow the instructions for calibration: Veloretti-Electric-Manual-Enviolo-Calibration.pdf

  • Automatiq® error: Sometimes the system can be reset by unplugging the cable for a few seconds. After reconnecting, try calibrating again.

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My Electric Two Enviolo® calibration is not working

If calibration isn’t working, try the following steps:

  • Disconnect your bike from Bluetooth and turn it off.

  • Wait 30 seconds, then turn it back on and reconnect via Bluetooth.

  • Check that all plugs are connected correctly.

  • Make sure the LED on the Enviolo® button is lighting.

  • Confirm the speed magnet ring is in place.

  • Pedal smoothly and consistently for at least 25 seconds at speeds above 15 km/h.

  • Set the assistance level to 0.

  • If it still won’t calibrate, try connecting with a different device.


If the problem persists, contact your nearest service partner.


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What do the lights on the Electric Two Pro Enviolo button mean?

The Enviolo button on your bike can show different lights to indicate its status:

  • Flashing Blue: Enviolo is in pairing mode, waiting for a Bluetooth connection

  • Steady Blue: Enviolo is connected to the app or phone via Bluetooth

  • Flashing Green: The bike is being pedaled

  • Flashing Red: The bike is in motion, whether pedaling or coasting

  • Flashing Red and Green: The bike needs recalibration


Note: Multiple colors can flash at the same time if several actions occur simultaneously.

If you need further help, please contact your nearest service partner.


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Electric Two and lights

My Electric Two integrated front light is not turning on

If your front light isn’t turning on, please contact your nearest service partner for assistance.

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My Electric Two integrated rear light is not turning on

If your rear light isn’t turning on, please contact your nearest service partner for assistance.

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Electric Two and belt drive

My Electric Two belt drive is too tight or too loose

The belt should have about 0.5–1 cm of flex. If it’s outside this range, the belt is too tight or too loose. A belt that is too tight can make noises.

To adjust the belt tension, the rear wheel needs to be aligned. We recommend having this done by your nearest service partner.

Important: The belt drive does not require any lubrication. Never use oil.

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Electric two and tyres

My Electric Two tyre has a wobble

If your tyre wobbles, it usually means the inner tube is not seated correctly. You can remove the inner tube and adjust it, or have your nearest service partner take care of it.

If the wheel itself wobbles, the wheel needs to be straightened. Please visit your nearest service partner for this adjustment.


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Electric Two and lock

I’ve lost the keys to my Electric Two lock

If you know your key number (printed on the key), you can order replacement keys directly from ABUS or AXA.

If you don’t have the key number, the lock will need to be replaced. This can be done at your nearest service partner.


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My Electric Two has a strange noise?

Noise is coming from the Electric Two wheel or fenders

If you hear a noise from the wheel or fenders, it’s often caused by the fender touching the tyre while riding. You can usually bend the fender slightly to stop the noise, even while it’s still assembled.

If the wheel itself wobbles, we recommend having it straightened by your local service partner.

For further support, contact your nearest service partner.


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Noise is coming from the Electric Two disc brakes (wheel)

A squeaky sound from your disc brakes usually means the brake pads are worn and need replacing. You can replace them yourself or get help from your nearest service partner.

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Noise is coming from the Electric Two handlebar/front fork

If you hear a ticking noise from the handlebar, it could mean the headset needs adjustment or the front fork needs lubrication.

For help, please contact your nearest service partner.


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Caféracer

Get to know the Caféracer

Can I place a child seat on the Caféracer?

Our City bikes are not designed or tested for carrying children or for use with child seats. For safety reasons, we don’t recommend installing a child seat on the City bike Caferacer or on any of our current City models.

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Where can I find the frame number?

You’ll find the frame number on the underside of the frame, right next to the pedal cranks.

Please make sure to record the frame number of your City bike when you receive it, as we do not keep a record of it.


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Manuals Caféracer and accessories

Manuals Caféracer and accessories

Maintenance Caféracer

Maintenance City bike Caféracer

Troubleshooting Caféracer

Caféracer and bike chain

My Caféracer chain is too tight or too loose

Your chain shouldn’t be overly tight or too loose. The correct tension allows the chain to move about 1 cm up and down when you wiggle it.

For guidance, visit our YouTube channel to learn how to adjust the chain, or stop by a local bike shop to ensure the tension is set correctly.

It’s important that your chain is fitted properly. An incorrectly tensioned chain can affect braking performance and may lead to unsafe situations.

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City bike Caféracer, gears and brakes

My Caféracer brakes need adjustment

To install or adjust your brakes, you can follow the tutorials on our YouTube channel. Brakes are a key safety component, so if you're not completely confident doing this yourself, we recommend visiting a professional bike shop for proper adjustment.

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My Caféracer gears don’t shift smoothly

Our instruction videos on YouTube can help you resolve most gear-related issues with your Veloretti Citybike.

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Caféracer and tyres

My Caféracer tyre has a wobble

If your tyre shows a wobble, it usually means the inner tube isn’t positioned correctly. You can remove the inner tube and refit it, or visit a professional bike shop for help.

If the wheel itself is wobbling, the wheel needs to be straightened. A bike shop can take care of this for you.


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Caféracer and lock

My Caféracer lock keys are lost

If you know the key number (found on the original key), you can order replacement keys directly from ABUS or AXA.

If you no longer have the key number, the lock will need to be replaced. A professional bike shop can remove the old lock and install a new one for you.


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My City bike Caféracer has a strange noise?

Noise coming from the Caféracer wheel or fenders

If you hear noise while riding, it may be caused by the fender touching the wheel or tyre. In most cases, gently adjusting or bending the fender will stop the sound.

If the wheel itself has a wobble, we recommend having it straightened at your local bike shop.


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Noise coming from the handbrakes of my Caféracer

Your handbrakes (caliper brakes) should not touch the rim while riding. If you hear noise, the brake pads may need adjustment. You can visit a local bike shop for support, or try adjusting them yourself using our YouTube tutorial.

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Caféchaser

Get to know the Caféchaser

Can I place a child seat on the Caféchaser?

Our City bikes are not designed or tested for carrying children or for use with child seats. For safety reasons, we don’t recommend installing a child seat on the Citybike Caféracer or on any of our current City models.

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Where can I find the frame number?

You’ll find the frame number on the underside of the frame, right next to the pedal cranks.

Please make sure to record the frame number of your City bike when you receive it, as we do not keep a record of it.


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Manuals Caféchaser and accessories

Manuals Caféchaser and accessories

Maintenance Caféchaser

Maintenance Caféchaser

Troubleshooting Caféchaser

Caféchaser and bike chain

My Caféchaser bike chain is too tight or too loose

Your chain shouldn’t be overly tight or too loose. The correct tension allows the chain to move about 1 cm up and down when you wiggle it.

You can follow this YouTube video to learn how to adjust the chain, or visit a local bike shop to make sure the tension is always optimal.

It’s important that your chain is fitted correctly. On bikes with coaster brakes (backpedal brakes), incorrect chain tension can affect braking performance, so proper adjustment is essential for safe riding.


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Caféchaser, gears and brakes

My Caféchaser brakes need adjustment

 If you need to install or adjust your brakes, you can follow our step-by-step tutorials on YouTube.

Brakes are an essential part of your bike’s safety, so make sure they’re adjusted correctly.

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My Caféchaser gears aren’t shifting properly

If your gears aren’t shifting as they should, our instruction videos on YouTube can help you resolve most gear-related issues with your Cafechaser.

If the problem continues, a local bike shop can take a closer look.


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Caféchaser and tyres

My Caféchaser tyre has a wobble

If your tyre appears to wobble, it often means the inner tube isn’t seated correctly. You can remove the inner tube and refit it, or visit a professional bike shop for support.

If the wheel itself is wobbling, it may need to be straightened. A bike shop can take care of this quickly and safely.


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Caféchaser and lock

I’ve lost the keys to my Caféchaser lock

If you know the key number (found on the original key), you can order replacement keys directly from ABUS or AXA.

If you no longer have the key number, the lock will need to be replaced. A professional bike shop can remove the old lock and install a new one for you.


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My Caféchaser has a strange noise

Noise coming from the Caféchaser wheel or fenders

If you hear noise while riding, it may be caused by the fender touching the wheel or tyre. In most cases, gently adjusting or bending the fender will stop the sound.

If the wheel itself has a wobble, we recommend having it straightened at your local bike shop.


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Noise coming from the handbrakes of my Caféchaser

Your handbrakes (caliper brakes) should not touch the rim while riding. If you hear noise, the brake pads may need adjustment. You can visit a local bike shop for support, or try adjusting them yourself using our YouTube tutorial.

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Robyn

Get to know the Robyn

Where can I find the frame number?

You’ll find the frame number on the underside of the frame, right next to the pedal cranks.

Please make sure to note down the frame number when you receive your bike, as we don’t keep a record of it.


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Manuals Robyn and accessories

Manuals Robyn and accessories

Maintenance Robyn

Maintenance Robyn

Troubleshooting Robyn

Robyn and bike chain

My Robyn bike chain is too tight or too loose

Your chain shouldn’t be too tight or too loose. The correct tension allows the chain to move about 1 cm up and down when you gently wiggle it.

You can follow our YouTube video to see how to adjust the chain, or visit a local bike shop to make sure the tension is set correctly.

It’s important that your chain is fitted properly. On bikes with coaster brakes (backpedal brakes), incorrect chain tension can affect braking performance, so proper adjustment helps keep every ride safe.


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Robyn, gears and brakes

My Robyn brakes need adjustment

If you need to install or adjust your brakes, you can follow our step-by-step tutorials on YouTube.

Brakes are a key safety component of your bike. If you’re not completely confident adjusting them yourself, we recommend having this done by a professional bike shop.


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My Robyn gears aren’t shifting properly

If your gears don’t shift smoothly, our instruction videos on YouTube can help you resolve most gear-related issues.

If the issue continues after following the steps, a local bike shop can help check and fine-tune the gearing.


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Robyn and tyres

My Robyn tyre has a wobble

If your tyre shows a wobble, the inner tube may not be seated correctly. You can remove the inner tube and reposition it, or visit a professional bike shop for support.

If the wheel itself has a wobble, it will need to be straightened. A professional bike shop can take care of this safely.


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Robyn and lock

I’ve lost the keys to my Robyn lock

If you know the key number (printed on the original key), you can order a replacement key directly from ABUS or AXA.

If you don’t have the key number, the lock will need to be replaced. A professional bike shop can safely remove the existing lock and help you install a new one.


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My Robyn has a strange noise

Noise coming from the Robyn wheel or fenders

If you hear noise while riding, it may be caused by the fender touching the wheel or tyre. In most cases, gently adjusting or bending the fender will stop the sound.

If the wheel itself has a wobble, we recommend having it straightened at your local bike shop.


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Noise coming from the handbrakes of my Robyn

Your handbrakes (caliper brakes) shouldn’t touch the rim while riding. If you hear noise, the brake pads may need adjustment.

You can follow our step-by-step tutorials on YouTube to learn how to adjust the brakes yourself.

If you’re not completely confident adjusting them on your own, a local bike shop can help ensure they’re fitted and set up correctly.


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Berlin

Get to know the Berlin

Can I place a child seat on the Berlin?

Our bikes are not designed or tested for carrying children or for use with child seats. For safety reasons, we don’t recommend installing a child seat on the Berlin.

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Where can I find the frame number?

You’ll find the frame number on the underside of the frame, right next to the pedal cranks.

Please make sure to record the frame number when you receive your bike, as we don’t keep a record of it.


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Manuals Berlin and accessories

Manuals Berlin and accessories

Maintenance Berlin

Maintenance Berlin

Troubleshooting Berlin

Berlin and bike chain

My Berlin bike chain is too tight or too loose

Your chain shouldn’t be too tight or too loose. The correct tension allows the chain to move about 1 cm up and down when you gently wiggle it.

You can follow our YouTube video to see how to adjust the chain, or visit a local bike shop to make sure the tension is set correctly.

It’s important that your chain is fitted properly. On bikes with coaster brakes (backpedal brakes), incorrect chain tension can affect braking performance, so proper adjustment helps keep every ride safe.


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Berlin, gears and brakes

My Berlin brakes need adjustment

If you need to install or adjust your brakes, you can follow our step-by-step tutorials on
YouTube.

Brakes are a key safety component of your bike. If you’re not completely confident adjusting them yourself, we recommend having this done by a professional bike shop.


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My Berlin gears aren’t shifting properly

If your gears don’t shift smoothly, our instruction videos on YouTube can help you resolve most gear-related issues.

If the issue continues after following the steps, a local bike shop can help fine-tune the gearing.


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Berlin and tyres

My Berlin tyre has a wobble

If your tyre shows a wobble, the inner tube may not be seated correctly. You can remove the inner tube and reposition it, or visit a professional bike shop for support.

If the wheel itself has a wobble, it will need to be straightened. A professional bike shop can take care of this safely.


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Berlin and lock

I’ve lost the keys to my Berlin lock

If you know the key number (printed on the original key), you can order a replacement key directly from ABUS or AXA.

If you don’t have the key number, the lock will need to be replaced. A professional bike shop can safely remove the existing lock and help you install a new one.


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My Berlin has a strange noise

Noise coming from the Berlin wheel or fenders

If you hear noise while riding, it may be caused by the fender touching the wheel or tyre. In most cases, gently adjusting or bending the fender will stop the sound.

If the wheel itself has a wobble, we recommend having it straightened at your local bike shop.


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Noise coming from the handbrakes of my Berlin

Your handbrakes (caliper brakes) should not touch the rim while riding. If you hear noise, the brake pads may need adjustment.

You can try adjusting the brakes yourself using our YouTube tutorials.

If you’re not completely confident doing this on your own, a local bike shop can help ensure everything is set up correctly.

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Tricycle

Get to know the Tricycle

Where can I find the frame number on the Tricycle?

The frame number is located underneath the handlebars, on the top of the front fork.

Please make sure to note down the frame number when you receive your Tricycle, as we don’t keep a record of it.

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Manuals Tricycle and accessories

Manuals Tricycle and accessories

Maintenance Tricycle

Maintenance Tricycle

Product updates Tricycle

Tricycle rear wheel update

In some cases, a rear wheel on the Tricycle may not sit completely firmly in place.

If you notice that a wheel feels loose or unstable, please contact us. We’ll send you a free service kit with clear instructions to resolve this easily at home.

You can also refer to the instruction card:
Tricycle Instruction Card EN

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Troubleshooting Tricycle

Tricycle and wheels

My Tricycle rear wheel is loose

In some cases, a rear wheel on the Tricycle may not be fully secured.

If you notice that a wheel feels loose or unstable, please contact us. We’ll send you a free service kit with clear instructions to help you resolve this easily at home.

You can also refer to the instruction card here:
Tricycle Instruction Card

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Tricycle and tyres

My Tricycle tyre has a wobble

If the tyre shows a wobble, the inner tube may not be seated correctly. You can deflate the tyre, reposition the inner tube, and inflate it again. If you prefer, a professional bike shop can help with this.

If the wheel itself has a wobble, it will need to be straightened. This should be done by a professional bike shop.


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Mini

Get to know the Mini

Where can I find the frame number on the Mini?

The frame number is located underneath the handlebars, on the top of the front fork.

Please make sure to note down the frame number when you receive your Mini, as we don’t keep a record of it.


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Manuals Mini and accessories

Manuals Mini and accessories

Maintenance Mini

Maintenance Mini

Troubleshooting Mini

Mini and tyres

My Mini tyre has a wobble

If the tyre shows a wobble, the inner tube may not be seated correctly. You can deflate the tyre, reposition the inner tube, and inflate it again. A professional bike shop can also help with this.

If the wheel itself has a wobble, it will need to be straightened. This should be done by a professional bike shop.


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Maxi

Get to know the Maxi

Where can I find the frame number on the Maxi?

The frame number is located underneath the handlebars, on the top of the front fork.

Please make sure to note down the frame number when you receive your Maxi, as we don’t keep a record of it.


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Manuals Maxi and accessories

Manuals Maxi and accessories

Maintenance Maxi

Maintenance Maxi

Troubleshooting Maxi

Maxi and chain

My Maxi chain is too tight or too loose

Correct chain tension is important, especially on bikes with coaster brakes, as the chain plays a role in braking performance. The right tension allows the chain to move about 1 cm up and down.

To adjust the chain, loosen the axle nuts on the rear wheel and gently pull the wheel backwards until the chain has the correct amount of movement. Keep the wheel centred in the dropouts and firmly retighten the axle nuts once the tension is right.

If you’re unsure or would prefer support, a local bike shop can help set the chain tension correctly.


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Maxi and brakes

My Maxi brakes need adjustment

If the brakes on your Maxi need adjusting, you can follow the step-by-step tutorials on YouTube to guide you through the process.

Brakes are an important safety component. If you’re not completely confident adjusting them yourself, we recommend having this done by a professional bike shop.


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Maxi and tyres

My Maxi tyre has a wobble

If the tyre shows a wobble, the inner tube may not be seated correctly. You can deflate the tyre, reposition the inner tube and inflate it again. A professional bike shop can also help with this.

If the wheel itself has a wobble, it will need to be straightened. This should be done by a professional bike shop.


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My Maxi makes a strange noise

Noise coming from the Maxi wheel or fenders

If you hear a noise while riding, it may be caused by the fender touching the wheel or tyre. In most cases, gently adjusting or bending the fender will stop the sound.

If the wheel itself has a wobble, we recommend having it straightened at a local bike shop.


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Noise coming from the handbrake of my Maxi

The handbrake (caliper brake) should not touch the rim while riding. If you hear a noise, the brake pads may need adjusting.

You can follow our step-by-step tutorials on YouTube to adjust the brake yourself. If you’re not completely confident, a local bike shop can help make sure everything is set up correctly.

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Junior

Get to know the Junior

Where can I find the frame number on the Junior?

The frame number is located underneath the handlebars, on the top of the front fork.

Please make sure to note down the frame number when you receive your Junior, as we don’t keep a record of it.


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Manuals Junior and accessories

Manuals Junior and accessories

Maintenance Junior

Maintenance Junior

Troubleshooting Junior

Junior and chain

My Junior chain is too tight or loose

Proper chain tension is crucial, especially for coaster brakes, as a malfunction can cause brake failure. The tension is correct when the chain wiggles 1 cm up and down. 

To tighten a bike chain, you first loosen the axle nuts on the rear wheel, then pull the wheel backward until the chain can only wiggle about 1 cm up and down. Once the tension is correct, hold the wheel centered in the dropouts and firmly retighten the axle nuts


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Junior and brakes

My Junior brakes need adjustment

If the brakes on your Junior need adjusting, you can follow the step-by-step tutorials on YouTube to guide you through the process.

Brakes are an important safety component. If you’re not completely confident adjusting them yourself, we recommend having this done by a professional bike shop.



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Junior and tyres

My Junior tyre has a wobble

If the tyre shows a wobble, the inner tube may not be seated correctly. You can deflate the tyre, reposition the inner tube and inflate it again. A professional bike shop can also help with this.

If the wheel itself has a wobble, it will need to be straightened. This should be done by a professional bike shop.


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Junior and lock

I’ve lost the keys to my Junior lock

If you know the key number (printed on the original key), you can order a replacement key directly from ABUS or AXA.

If you don’t have the key number, the lock will need to be replaced. A professional bike shop can safely remove the existing lock and help you install a new one.


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My Junior makes a strange noise

Noise coming from the Junior wheel or fenders

If you hear a noise while riding, it may be caused by the fender touching the wheel or tyre. In most cases, gently adjusting or bending the fender will stop the sound.

If the wheel itself has a wobble, we recommend having it straightened at a local bike shop.


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Noise coming from the handbrake of my Junior

The handbrake (caliper brake) should not touch the rim while riding. If you hear a noise, the brake pads may need adjusting.

You can follow our step-by-step tutorials on YouTube to adjust the brake yourself. If you’re not completely confident, a local bike shop can help make sure everything is set up correctly.

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