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Junior
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Junior

Most asked questions

All FAQs

What are the delivery times?

Electric Bikes

Home delivery

  • Delivery times depend on your chosen bike color — check the info under your preferred color.

  • Once your bike is with our transport partner, you’ll receive a track & trace code.

  • Netherlands & Belgium: Delivered by PostNL Extra@Home, Monday–Saturday, 8:00–21:00.

  • Germany: Delivered by GEL’ Express, weekdays, 8:00–18:00.

Click & Collect (via Retail Partner)

  • Check the preferred bike color for the latest delivery times. Add 5 extra days for assembly at the retail partner.

  • You’ll get a shipping confirmation email when your bike is ready to go to the retail partner. No track & trace is sent.

  • The retail partner will contact you once your bike is ready to pick up.


City & Kids Bikes

  • Shipped within 24 hours. Expected delivery: 2–5 working days.

  • City bikes: Delivered on weekdays.

  • Kids bikes & accessories: Delivered on weekdays, evenings, and Saturdays.

  • You’ll receive a shipping confirmation with a tracking code once your order leaves our warehouse.

  • Note: If you ordered a City bike with a basket, the basket arrives separately.


Accessories & Spare Parts

  • Shipped within 24 hours. Expected delivery: 2–5 working days.

  • Delivery can take place on weekdays, evenings, or Saturdays.

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Do you sell spare parts?

We offer a limited range of spare parts for servicing the bikes we sell.

For Electric bikes, we recommend visiting your nearest Veloretti Retail Partner. Our partners provide full-service expertise for maintenance and repairs, can order specific Electric Bike spare parts, and ensure professional installation. Use our store locator to find the nearest location.

Please don’t modify or upgrade your Electric bike with third-party parts unless Veloretti or a Retail Partner has confirmed compatibility. Changes to the original bike may affect warranty and insurance coverage.

For City and Kids bikes, many components are standard parts that are widely available at local bike shops. If you’re looking for a specific Veloretti spare part, feel free to contact us.

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My Junior chain is too tight or loose

Proper chain tension is crucial, especially for coaster brakes, as a malfunction can cause brake failure. The tension is correct when the chain wiggles 1 cm up and down. 

To tighten a bike chain, you first loosen the axle nuts on the rear wheel, then pull the wheel backward until the chain can only wiggle about 1 cm up and down. Once the tension is correct, hold the wheel centered in the dropouts and firmly retighten the axle nuts


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What is the warranty policy?Manuals Junior and accessoriesMaintenance Junior

How to assemble your Junior

How to assemble your Junior

Service and repair your bike

MaintenanceManualsWarranty
Service and repair your bike

General maintenance

More on maintenance
Check for damage

Check for damage

Before every ride, take a moment to visually inspect your bike. Look for signs of damage such as cracks or excessive wear. If a component appears damaged or worn, it should be replaced to keep your rides safe and reliable.

Check for loose parts

Check for loose parts

If you notice any looseness, tighten bolts before riding. Pay extra attention to key areas such as the seatpost, pedals and cranks, and wheel axle nuts.

Bike cleaning

Bike cleaning

Clean your bike regularly to keep it in good condition. Use a soft, damp cloth after your rides and avoid aggressive cleaning methods.