Electric Two

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The Electric Two is not designed or tested for carrying children or for use with child seats. Carrying a child on your Veloretti bike is entirely at your own risk.

Electric Bikes

Home delivery

• Delivery times depend on your chosen bike color — check the info under your preferred color.

• Once your bike is with our transport partner, you’ll receive a track & trace code.

• Netherlands & Belgium: Delivered by PostNL Extra@Home, Monday–Saturday, 8:00–21:00.

• Germany: Delivered by GEL’ Express, weekdays, 8:00–18:00.
  

Click & Collect (via Retail Partner)

• Check the preferred bike color for the latest delivery times. Add 5 extra days for assembly at the retail partner.

• You’ll get a shipping confirmation email when your bike is ready to go to the retail partner. No track & trace is sent.

• The retail partner will contact you once your bike is ready to pick up.

City & Kids Bikes

• Shipped within 24 hours. Expected delivery: 2–5 working days.

• City bikes: Delivered on weekdays.

• Kids bikes & accessories: Delivered on weekdays, evenings, and Saturdays.

• You’ll receive a shipping confirmation with a tracking code once your order leaves our warehouse.

• Note: If you ordered a City bike with a basket, the basket arrives separately.

Accessories & Spare Parts

• Shipped within 24 hours. Expected delivery: 2–5 working days.

• Delivery can take place on weekdays, evenings, or Saturdays.

If your Electric Two doesn’t turn on, the most common reason is a discharged battery. Charge it for a few hours, then press the display for five seconds to start your bike.

Check if your Electric Two is receiving power from the battery: lift the rear wheel off the ground and spin it while observing the lights on the Enviolo button. If they don’t light up, the battery may not be supplying power.

Display issue?
If the Enviolo button lights up but the display stays off, the display might be faulty. Inspect the screen, cables, and connectors for damage. Carefully disconnect and reconnect the cable, as the connectors are delicate.

For further support, visit your nearest retail partner.

We recommend checking your bike regularly and booking a professional service check at least once a year.

For Electric bikes, we advise scheduling a service check with your nearest Veloretti Retail Partner.
For City and Kids bikes, an annual service check is also recommended and can be carried out at a local bike shop.

In addition to professional servicing, it’s important to keep your bike in good condition on a daily basis. Regular checks help ensure safe rides and extend the lifespan of your bike. Visit our Bike info pages for guidance on daily and periodic maintenance.