Electric Two

Looking for the technical details? You can find all the specifications for the Electric Two and its accessories right here on our product page. From motor performance to design finishes, everything you need to know is listed there.

The Electric Two is not designed or tested for carrying children or for use with child seats. Carrying a child on your Veloretti bike is entirely at your own risk.

Electric Bikes

Home delivery

• Delivery times depend on your chosen bike color — check the info under your preferred color.

• Once your bike is with our transport partner, you’ll receive a track & trace code.

• Netherlands & Belgium: Delivered by PostNL Extra@Home, Monday–Saturday, 8:00–21:00.

• Germany: Delivered by GEL’ Express, weekdays, 8:00–18:00.
  

Click & Collect (via Retail Partner)

• Check the preferred bike color for the latest delivery times. Add 5 extra days for assembly at the retail partner.

• You’ll get a shipping confirmation email when your bike is ready to go to the retail partner. No track & trace is sent.

• The retail partner will contact you once your bike is ready to pick up.

City & Kids Bikes

• Shipped within 24 hours. Expected delivery: 2–5 working days.

• City bikes: Delivered on weekdays.

• Kids bikes & accessories: Delivered on weekdays, evenings, and Saturdays.

• You’ll receive a shipping confirmation with a tracking code once your order leaves our warehouse.

• Note: If you ordered a City bike with a basket, the basket arrives separately.

Accessories & Spare Parts

• Shipped within 24 hours. Expected delivery: 2–5 working days.

• Delivery can take place on weekdays, evenings, or Saturdays.

If your bike doesn't power up when you press the power button (second from the left on the handlebar), there are a few things you can check at home before heading to a store. Following these steps will help you diagnose the issue:

• Display is off, but lights are on If your lights work but the display stays dark, the display might be faulty. Please visit a certified retailer to have it inspected.

• Neither the display nor the lights turn on Remove the battery and check the indicator light color. Try charging the battery for at least 30 minutes. If the charger light stays green but the bike doesn't respond, try testing it with a different charger at a retailer.

• The bike turns on, but there is no motor support If the electronics are active but the motor doesn't kick in while pedalling, please check the magnet. If that is positioned correctly and the issue persists, a retailer can help you further.

If these steps don't solve the problem, please visit your local retailer for a professional check-up.

We recommend checking your bike regularly and booking a professional service check at least once a year.

For Electric bikes, we advise scheduling a service check with your nearest Veloretti Retail Partner.
For City and Kids bikes, an annual service check is also recommended and can be carried out at a local bike shop.

In addition to professional servicing, it’s important to keep your bike in good condition on a daily basis. Regular checks help ensure safe rides and extend the lifespan of your bike. Visit our Bike info pages for guidance on daily and periodic maintenance.