Book a test ride
Berlin
BerlinBerlin

Berlin

Most asked questions

All FAQs

What are the delivery times?

Electric Bikes

Home delivery

  • Delivery times depend on your chosen bike color — check the info under your preferred color.

  • Once your bike is with our transport partner, you’ll receive a track & trace code.

  • Netherlands & Belgium: Delivered by PostNL Extra@Home, Monday–Saturday, 8:00–21:00.

  • Germany: Delivered by GEL’ Express, weekdays, 8:00–18:00.

Click & Collect (via Retail Partner)

  • Check the preferred bike color for the latest delivery times. Add 5 extra days for assembly at the retail partner.

  • You’ll get a shipping confirmation email when your bike is ready to go to the retail partner. No track & trace is sent.

  • The retail partner will contact you once your bike is ready to pick up.


City & Kids Bikes

  • Shipped within 24 hours. Expected delivery: 2–5 working days.

  • City bikes: Delivered on weekdays.

  • Kids bikes & accessories: Delivered on weekdays, evenings, and Saturdays.

  • You’ll receive a shipping confirmation with a tracking code once your order leaves our warehouse.

  • Note: If you ordered a City bike with a basket, the basket arrives separately.


Accessories & Spare Parts

  • Shipped within 24 hours. Expected delivery: 2–5 working days.

  • Delivery can take place on weekdays, evenings, or Saturdays.

Was this helpful?

Do you sell spare parts?

We offer a limited range of spare parts for servicing the bikes we sell.

For Electric bikes, we recommend visiting your nearest Veloretti Retail Partner. Our partners provide full-service expertise for maintenance and repairs, can order specific Electric Bike spare parts, and ensure professional installation. Use our store locator to find the nearest location.

Please don’t modify or upgrade your Electric bike with third-party parts unless Veloretti or a Retail Partner has confirmed compatibility. Changes to the original bike may affect warranty and insurance coverage.

For City and Kids bikes, many components are standard parts that are widely available at local bike shops. If you’re looking for a specific Veloretti spare part, feel free to contact us.

Was this helpful?

How and when should I service my bike?

We recommend checking your bike regularly and booking a professional service check at least once a year.

For Electric bikes, we advise scheduling a service check with your nearest Veloretti Retail Partner.
For City and Kids bikes, an annual service check is also recommended and can be carried out at a local bike shop.

In addition to professional servicing, it’s important to keep your bike in good condition on a daily basis. Regular checks help ensure safe rides and extend the lifespan of your bike. Visit our Bike info pages for guidance on daily and periodic maintenance.

Was this helpful?

Manuals Berlin and accessoriesWhat is the warranty policy?

How to assemble your Berlin

How to assemble your Berlin

How to assemble your Porteur carrier to your Berlin

How do I assemble the AXA frame lock on my Berlin?

Service and repair your bike

MaintenanceManualsWarranty
Service and repair your bike

General maintenance

More on maintenance
Professional service checks

Professional service checks

We recommend having your bike serviced at least once a year at a professional local bike shop to keep it performing at its best.

Damage or loose parts

Damage or loose parts

Before each ride, do a quick visual check for damage or loose parts. Regularly inspect components for cracks or heavy wear, as these may indicate that replacement is needed. Tighten bolts if you notice any looseness, and pay extra attention to key areas such as the seatpost, brake system, pedals and cranks, wheel axle nuts, and carriers.

Bike cleaning

Bike cleaning

Clean your bike regularly. Use a soft, damp cloth and clean gently after your rides.

Bike chain tension

Bike chain tension

Correct chain tension is important, especially on bikes with coaster brakes, as it affects braking performance. The right tension allows the chain to move about 1 cm up and down. If you’re unsure, a local bike shop can help set this correctly.

Chain cleaning and lubrication

Chain cleaning and lubrication

Clean and lubricate the chain at least every 50 rides. Wipe the chain with a cloth and a suitable cleaner, then apply a bicycle-specific lubricant. You can also have this done at a professional bike shop.

Tyre pressure

Tyre pressure

Proper tyre pressure helps ensure optimal performance and ride quality. We recommend a tyre pressure between 3 and 4 bar.