What is the problem we are dealing with?
In rare cases, if improperly adjusted, the bolt of the seat clamp may not be secure enough, which could cause potential problems. To eliminate this risk, we offer you a new saddle with an improved design free of charge
Where can I find my framenumber?
It concerns the following models:
Electric Ivy Two
Electric Ace Two
Electric Ivy One
Electric Ace One
Electric Ivy Two
Electric Ace Two
Electric Ivy One
Electric Ace One
Frequently asked questions
In rare cases, if improperly adjusted, the bolt of the seat clamp may not be secure enough, which could cause potential problems. To eliminate this risk, we offer you a new saddle with an improved design free of charge.
During one of the regular quality controls that Veloretti conducts, a potential issue with the seat clamp was identified. In exceptional cases, the bolt of the seat clamp may not be securely fastened if it is not adjusted correctly. This could pose a potential safety risk.
Veloretti has improved the saddle design to address the identified issue. You can request a new, improved saddle by following the steps on this page.
Once requested, the delivery of the new improved saddle will take between now and 8 weeks.
The saddle is very easy to replace yourself with the instructions provided.
Is your saddle loose (or has it ever been loose before)? For now, please stop using your Veloretti bike and contact our customer care team immediately. We’re happy to assist you.
Is your saddle firmly in place? You can continue riding your bike. However, we strongly urge you to request a new saddle for your safety, via this page.
If you encounter an error message when entering your frame number, please contact our customer service team at +31 (0)20-2611433 or email us at support@veloretti.com.
This replacement applies to a number of Ivy and Ace One and Two models
There will be no costs involved for this saddle replacement.