Standard plan
Over-the air updates / manually via bluetooth
Theft insurance
Damage insurance
GPS Bike location
EU data roaming / via simcard
Insurance
Ride carefree.
We've got you covered thanks to our Qover x Veloretti insurance plan. This insurance covers you against theft, helps you in case of any problems, and fixes any damage made on the bike. Get the full-service package which included damage insurance, theft insurance, and more for only €10 per month.
Ride carefree.
We've got you covered thanks to our Qover x Veloretti insurance plan. This insurance covers you against theft, helps you in case of any problems, and fixes any damage made on the bike. Get the full-service package which included damage insurance, theft insurance, and more for only €10 per month.
Peace of mind services.
Premium plan
Popular choiceOver-the air updates / auto via roaming ㅤㅤㅤㅤㅤ
Theft insurance
Damage insurance
GPS Bike location
EU data roaming / via simcard
Thieves take a hike.
Although you can always track the whereabouts of your bike, unfortunately, thieves also advance their techniques. With our theft insurance, you're covered against both theft and damage from theft attempts, giving you reimbursement for any harm done.
Thieves take a hike.
Although you can always track the whereabouts of your bike, unfortunately, thieves also advance their techniques. With our theft insurance, you're covered against both theft and damage from theft attempts, giving you reimbursement for any harm done.
No harm done.
Cover your bike against damage resulting from accidents, vandalism, flooding, fire and other external factors. We will reimburse you for the cost of repairs after the application of the excess.
No harm done.
Cover your bike against damage resulting from accidents, vandalism, flooding, fire and other external factors. We will reimburse you for the cost of repairs after the application of the excess.
Any questions?
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- We cover your bike all year round for up to maximum 5 years.
- An insurance policy intended for Veloretti Electric bikes only.
- The insurance is intended for people aged 18 and over who are officially resident in Netherlands, Belgium or Germany.
- Your bike is intended for private or commercial use (e.g. as a courier, deliveries, etc.).
- If your bike is stolen, we will reimburse you.
- We will also reimburse you for damage if it is the result of an attempted theft.
- Your bike is covered against damage resulting from accidents, vandalism, flooding, fire and other external factors.
- We will reimburse you for the cost of repairs after application of the excess.
If your bike is immobilized on a roadway accessible to our breakdown and towing service, we organize:
- Roadside assistance and towing
- Return and guidance of the children
- Flat tire assistance
- Assistance in the event of loss of keys to the padlock or a locked padlock
- Assistance to the insured during a transfer
- If the theft of the bike occurs when the bike is not locked by the frame or app lock provided by the manufacturer (if applicable).
- If the bike was in a place accessible to the public and was not secured to a fixed point by the frame with an agreed lock and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an application (if applicable).
- If the bike was in a locked common room and was not secured to a fixed point by the frame with an agreed locked and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an app (if applicable).
- The wheels or tyres if they are stolen separately from the bike.
- If you cause damage to a third party while riding your bike, the insurance does not cover your liability.
- Purely aesthetic damage (e.g. scratches or dents).
- Damage resulting from a breach of trust or fraud.
- You will not be covered if you make technical modifications to the bike. However, you can add accessories such as a mudguard or child seat, but these will not be covered under this insurance unless they are originally delivered and for a maximum amount of 100 euros.
- Make sure your bike is properly insured in all circumstances. Also check whether your bike is not insured via, for example, home insurance. This usually has limitations that do not apply in our offer.
- Theft and material damage cover is valid in the countries of the European Union, Great Britain, the Principalities of Andorra and Monaco, the Vatican, Iceland, Croatia, Liechtenstein, Norway, San Marino and Switzerland.
- The assistance guarantee is valid in Netherlands and 20 km around the Netherlands borders.
- In the event of theft, you must report it to the police or judicial authorities within 24 hours.
- You must submit a copy of the police report to us at the time of the loss.
- You must notify the claim as soon as possible after the incident and within 8 days of becoming aware of it.
- You must keep the original invoice for your bike.
- You must lock your bike in two ways:
You must attach your bike by the frame using an agreed lock, either ABUS BORDO (Security 10 or higher), ART (category 2 or higher), FUB (category 2 wheels or higher), or Sold Secure Silver (or Gold) to a fixed point (e.g. bike rack, post).
- You can cancel the insurance contract within 14 calendar days of taking out the contract or receiving it.
- You can cancel your insurance at each annual expiry date. To do so, you must inform Qover at least 2 months before the expiry date of your contract, by registered letter, by bailiff's writ or by handing in the cancellation letter against receipt.
- You can cancel the insurance if we change the price or the general conditions.
- You can terminate the insurance contract after it has been tacitly renewed on the main expiry date. The insurance contract will then end 1 month after the day of notification.
- You pay the premium annually.
- Your bike can be covered for a maximum of 3 consecutive years.
- Your contract has a duration of one year and is tacitly renewed every year.
- At the end of three years, we will terminate the contract. This way, you never pay too long and it suits your needs.