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Maxi
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Maxi

Most asked questions

All FAQs

What are the delivery times?

Electric Bikes

Home delivery

  • Delivery times depend on your chosen bike color — check the info under your preferred color.

  • Once your bike is with our transport partner, you’ll receive a track & trace code.

  • Netherlands & Belgium: Delivered by PostNL Extra@Home, Monday–Saturday, 8:00–21:00.

  • Germany: Delivered by GEL’ Express, weekdays, 8:00–18:00.

Click & Collect (via Retail Partner)

  • Check the preferred bike color for the latest delivery times. Add 5 extra days for assembly at the retail partner.

  • You’ll get a shipping confirmation email when your bike is ready to go to the retail partner. No track & trace is sent.

  • The retail partner will contact you once your bike is ready to pick up.


City & Kids Bikes

  • Shipped within 24 hours. Expected delivery: 2–5 working days.

  • City bikes: Delivered on weekdays.

  • Kids bikes & accessories: Delivered on weekdays, evenings, and Saturdays.

  • You’ll receive a shipping confirmation with a tracking code once your order leaves our warehouse.

  • Note: If you ordered a City bike with a basket, the basket arrives separately.


Accessories & Spare Parts

  • Shipped within 24 hours. Expected delivery: 2–5 working days.

  • Delivery can take place on weekdays, evenings, or Saturdays.

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My Maxi chain is too tight or too loose

Correct chain tension is important, especially on bikes with coaster brakes, as the chain plays a role in braking performance. The right tension allows the chain to move about 1 cm up and down.

To adjust the chain, loosen the axle nuts on the rear wheel and gently pull the wheel backwards until the chain has the correct amount of movement. Keep the wheel centred in the dropouts and firmly retighten the axle nuts once the tension is right.

If you’re unsure or would prefer support, a local bike shop can help set the chain tension correctly.


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What is the warranty policy?Manuals Maxi and accessoriesMaintenance Maxi

How to assemble your Maxi

How to assemble your Maxi

Service and repair your bike

MaintenanceManualsWarranty
Service and repair your bike

General maintenance

More on maintenance
Check for damage

Check for damage

Before every ride, take a moment to visually inspect your bike. Look for signs of damage such as cracks or excessive wear. If a component appears damaged or worn, it should be replaced to keep your rides safe and reliable.

Check for loose parts

Check for loose parts

If you notice any looseness, tighten bolts before riding. Pay extra attention to key areas such as the seatpost, pedals and cranks, and wheel axle nuts.

Bike cleaning

Bike cleaning

Clean your bike regularly to keep it in good condition. Use a soft, damp cloth after your rides and avoid aggressive cleaning methods.