Cafechaser

Electric Bikes

Home delivery

• Delivery times depend on your chosen bike color — check the info under your preferred color.

• Once your bike is with our transport partner, you’ll receive a track & trace code.

• Netherlands & Belgium: Delivered by PostNL Extra@Home, Monday–Saturday, 8:00–21:00.

• Germany: Delivered by GEL’ Express, weekdays, 8:00–18:00.
  

Click & Collect (via Retail Partner)

• Check the preferred bike color for the latest delivery times. Add 5 extra days for assembly at the retail partner.

• You’ll get a shipping confirmation email when your bike is ready to go to the retail partner. No track & trace is sent.

• The retail partner will contact you once your bike is ready to pick up.

City & Kids Bikes

• Shipped within 24 hours. Expected delivery: 2–5 working days.

• City bikes: Delivered on weekdays.

• Kids bikes & accessories: Delivered on weekdays, evenings, and Saturdays.

• You’ll receive a shipping confirmation with a tracking code once your order leaves our warehouse.

• Note: If you ordered a City bike with a basket, the basket arrives separately.

Accessories & Spare Parts

• Shipped within 24 hours. Expected delivery: 2–5 working days.

• Delivery can take place on weekdays, evenings, or Saturdays.

We offer a limited range of spare parts for servicing the bikes we sell.

For Electric bikes, we recommend visiting your nearest Veloretti Retail Partner. Our partners provide full-service expertise for maintenance and repairs, can order specific Electric Bike spare parts, and ensure professional installation. Use our store locator to find the nearest location.

Please don’t modify or upgrade your Electric bike with third-party parts unless Veloretti or a Retail Partner has confirmed compatibility. Changes to the original bike may affect warranty and insurance coverage.

For City and Kids bikes, many components are standard parts that are widely available at local bike shops. If you’re looking for a specific Veloretti spare part, feel free to contact us.

We recommend checking your bike regularly and booking a professional service check at least once a year.

For Electric bikes, we advise scheduling a service check with your nearest Veloretti Retail Partner.
For City and Kids bikes, an annual service check is also recommended and can be carried out at a local bike shop.

In addition to professional servicing, it’s important to keep your bike in good condition on a daily basis. Regular checks help ensure safe rides and extend the lifespan of your bike. Visit our Bike info pages for guidance on daily and periodic maintenance.