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This can not be added with the front light

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This can not be added with the front carrier

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Not needed in combination with 3 speed + handbrakes

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You have reached the maxim amount for this product on Black Friday

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Page - FAQ

Delivery

What countries do we ship to?

How long will it take to receive my order?

Do we deliver our products on weekends?

How will I receive my new Veloretti?

Can I pick up my order?

What kind of tools do I need?

more info

Warranty

Do Veloretti bicycles come with a warranty?

What if my bicycle is stolen?

Do you have spare parts?

Insurance General

Veloretti X Qover insurance?

What is theft insurance?

What is material damage insurance?

What is assistance insurance?

General

Returns

How do I make changes or cancel my order?

What to do when I received a damaged box?

Returns and Refunds

Can I exchange something in the Brandstore?

I have returned something, but haven't heard anything yet!

Outlet

What is the Veloretti Outlet?

What kind of bikes are being sold via the outlet?

Do I have a warranty when purchasing a bike? 

What discount percentages do we use?

 Can I add accessories to my order?

Can I change my order?

Can I return my bike, bought in the outlet? 

Premium service package insurance

Hydraulic Disc Brakes

More info

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Hi Alice, 

Thank you for your amazing review! 

It is great to know that your bike was delivered in such a short time and you are enjoying the looks of your new Veloretti. 

Happy cycling! 

Team Veloretti 

Great product, great design and great customer service! Delivery to Italy in 3 days!! 
Super

Great product

Hi Jakob, 

Thank you for taking the time and writing such a lovely review! 

We really appreciate it and it makes us happy to know that your experience was positive. 

Many more kilometres with you Veloretti! 

Team Veloretti 

I bought a bike about a year ago and just last week my pedal broke. Customer care was super friendly and without any questions or inconvenience sent me new pedals and grips free of charge (even though I offered to pay). 

Love the bike - love the customer care!

Best customer care ever!

Ordered a kids bike online and it arrived at home in NL within 48 hours. Perfect! Great service and product. The only feedback is the colour of the bike…. On the website it really looked like classic yellow but the bike we got was mustard/ochre. We don’t mind as we LOVE the colour. My daughter who is 5 did say “huh? we didn’t choose this colour?”. But she didn’t mind after 2 minutes. Fantastic bike!

Ordered a kids bike online and it…

Not many words needed. From order to delivery perfect. The Bike is wonderful. Best bike I’ve ever ridden.

Not many words needed

Hi Cora, 

Thank you for your review!

We couldn't ask for a better feedback from our customers. It's great to know that your experience was great. 

Many happy kilometres with your new Veloretti. 

Thank you again! 

Team Veloretti 


I’ve never experienced such a competent, friendly and uncomplicated costumer service before!

Absolutely perfect!

Was slightly concerned about delivery time, as many reviewers mentioned waiting for up to month and longer. Received in 3 days. Kid is happy! Next one for myself!

Was slightly concerned about delivery…

Easy order and very fast delivery. Great!

Easy order and very fast delivery

Nice bike and very friendly staff

Nice bike

Great bike experience and service

Quick and fair service 👌

The bike is nice, delivery was quick and reliable.

Very satisfied

Very nice service and fast shipment.

Absolutely perfect! Perfect Bike! Perfect Service! 
Bought the Berlin bike with a front carrier, looks amazing, rides as smooth as the wind and looks super stylish. 
Jonathan from the Service Departments was always super helpful when I needed anything. Was it a new front carrier or a new tire because I have a flat. Jonathan was always there! 
If you need a bike with perfect all around service, look no further! 11/10 Would buy again and again!

Absolutely perfect

I had a quite complex service request with multiple items that needed to be fixed (Stem variation, Computer broke, wrong porter was sent). 
Emma from Velorotti was very helpful. I understood that my requests were quite specific and not solveable by just sending some spare parts. 
The requests have been solved to my full satisfaction, expertly and very friendly.
==> Reference class customer service

Complex complaints have been solved to full satisfaction

PLEASE build your own bike yourself ONCE. I ordered mine with the handbrakes, front carrier, and light. First of all, my light won't stay on, but still, the lam would be ON the carrier. 
And in the manual, it says to look it up on your website, where there are of course no instructions whatsoever. 
Finally, I find a video on Youtube, where everything is outdated, the final product is not even shown and it not considered ONCE, that I may have bought more than one accessory. Am I the only one? No.

Now I have my bike finally successfully assembled and I like it, but it still doesn't have a light which is just too bad since you really could notice the in production.
Cheers