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This can not be added with the front light

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This can not be added with the front carrier

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Nicht erforderlich in Kombination mit 3-Gang + Handbremsen

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Product: Wire Basket

Asset: Front Carrier Silver Thumbnail

Front Carrier Silver

Silver

Silberfarbener Gepäckträger vorne

Asset: Front Carrier Black

Front Carrier black

Black

Schwarzer Gepäckträger vorne

LED Frontlight Black

Asset: LED Frontlight Black

LED Vorderlicht Schwarz

Ask Phil_LED Frontlight Silver

asset: Front Light Silver

LED Vorderlicht Silber

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Drahtkorb

Ask Phil_Wire Basket Silver

Asset: Wire Basket Silver

Fahrradkorb Silber

Ask Phil_Wire Basket Black

Asset: Wire Basket Black

Fahrradkorb Schwarz

The product is brilliant. Really well designed and I’m loving using it for commuting. Slightly disappointed about the customer service and accessibility when ordering my bike, as I wanted it in the summer and got promised it would be in stock before then, which didn’t happen. All in all pros outweigh the cons.

Brilliant Bike - customer service needs work

Everything was fine. Only might be a good idea to write in the box that the instruction are sent by email.
We went crazy and couldn’t find them anywhere

Very nice product

We had a wheelbearing broken down. Michael helped us very quickly and soon my daughter can ride her bike again!

We had a wheelbearing broken down

Very simple and comfortable bicycle, at the same time beautiful. What is needed for a child.

Very simple and comfortable bicycle

I already did approx 200km in 2 weeks. All perfect and smooth. Some parts did not arrive on time, with the main box but the customer service did a great job sending them asap, also by replying all mails super timely.

There is no noise, the design is super sleek. i have a single speed caferacer men (naked) and the only extras are the lights and the bell. Its more than enough for Barcelona.

Best city bike

I ordered a children's bike. Delivery is fast, delivered partially assembled. Therefore, it was not necessary to waste time on assembly. I liked the quality of the bike. The child is happy))

Maxi Bananarama

Hi Ailine,

Thank you so much for taking the time to leave an excellent rating. We really appreciate it!

Happy cycling! 

Team Veloretti 

Super service and quality

Hi Sara, 

Thank you so much for sharing your experience with us. It's a valuable feedback and a great opportunity to be better in the future! 

We are currently working on new manuals and we hope to have more video tutorials soon as well. 

It means a great deal that you appreciated our help and share your opinion with others. We always try to help each customer individually and do our best to offer a quick solution fast. 

Thank you so much again!

Happy cycling!

Team Veloretti 



My experience with the brand is fantastic, the delivery was on time, and the bike was in perfect shape when unpacking.

I got a bit confused during the assembly because I had so many accessories to add to the bike, which led to me disassembling the hand breakers totally, but I contacted the service team, and they were more than helpful. They replied quickly and even made me a special video of how to fix it.

Overall the experience was really good. If I had one suggestion would be for the brand to make more videos for the combined purchase options because that is what I struggled with a bit.

My experience with the brand is great

Hi Samantha,

Thank you for leaving us such a wonderful review!

We are thrilled to her that all went well and you are happy with your purchase! Thank you for pointing out that the instructions were clear and that you had no issues assembling your bike. That is a valuable feedback! 

Happy cycling!

Team Veloretti 

Amazing stuff. Delivered within 6 days, really well organised. Clear instructions and solid quality.

Amazing stuff

Hi Rick, 

Thank you for your nice review! Your detailed feedback is very thoughtful and we are happy to learn from your experience. 

We are indeed working on making the manuals more customer friendly. Thank you for pointing out the packaging. We are doing our best to figure out the best way how to protect our bikes in transport, but also not making it too difficult to remove and assemble. 

Thank you for taking the time to let us know!

Happy cycling! 

Team Veloretti 

The delivery, shipping and bike are all great. Very happy.

Setup instructions can definitely be improved to make it simpler less reliant on long explanations, maybe more pictures (Ikea knows what they are doing). Packaging also feels like it could be made easier to remove.

Great bike, fast shipping

Hi there! 

Thank you for your kinds words. We appreciate you taking the time to write a nice review!

We would like to apologise that the box had damage on arrival. It is indeed its purpose to protect the goods in transport. We sincerely hope that the bike itself was delivered in perfect condition and you are enjoying it daily. :)

Happy cycling!

Team Veloretti 

I bought my second 3 speed bike from veloretti. It’s simple and nicely designed. My box arrived in poor shape, that is why I give one less star. The bike is resistant, so that is also a plus in this case. Get yourself a good lock is my advice.

I bought my second 3 speed bike from…

After my bike arrived with some defects, Veloretti was super quick to solve the problem. Really great customer service, thx Petra! 
Would definitely recommend the company. (And the bikes look really great)

Great customer service

Hi Els,

Thank you for leaving us a 5-star review! 

Great to hear that you are satisfied with the delivery!

All the best,
Team Veloretti

Easy delivery

Hi Andrea, 

Thank you for your 5 star review. We are very grateful for your kind words! 

We are happy to know that your order was delivered fast and your daughter could start to enjoy her new bike in no time! Fun times! :) 

Many happy memories together! 

Team Veloretti  

Delivery was fast and efficient. Bike was beautiful and so easy to make my daughter loves it would definitely recommend and order again

Delivery was fast and efficient

Hi Ilias,

Thank you for leaving us this nice review.

We hope the little one will enjoy the bike for many miles!


All the best,
Team Veloretti


Great packaging!
High product quality!
Easy assembly!

Awesome arrival of junior bicycle

Hi Leonie,

Thank you for leaving this very kind 5-star review. 

We are super glad to hear that you are so satisfied with our products and service!


All the best,
Team Veloretti

Very high quality products. Very good services. Received 1 broken basket, wich broke in the transport; send an email and received a new one within a day!! Would recommend buying at veloretti!

Very high quality products

Hey Silvina,

Thanks for writing the nice review!

We are glad to hear you like the bike!

All the best,
Team Veloretti

Very beautiful bike

Hi Lisa, 

Thank you for your feedback and an amazing review! 

We appreciate you taking the time and giving us a chance to solve your issues. We are happy to know we managed to find a solution and that our colleagues at the store were very helpful. 

We will share your kinds words with them!

Happy cycling! 

Team Veloretti  

Happier with the customer service than with the 1st experience with the bike. Enviolo gears didn’t work, battery did not charge, wheel came off after driving it without assistance for 10min. But, customer service and in the store very helpful and gave me a replacement bike immediately.

Happier with the customer service than…

Hi Brian, 

Thank you so much for taking the time to leave us your 5 star review! 

It is great to hear that we were able to find a solution fast so you could enjoy riding your new bike without any issues. We are currently working on a better manual and FAQ. You are completely right! There's certainly room to improve to make the experience even smoother. :)

We appreciate your feedback! 

Happy cycling! 
Team Veloretti

Electric veloretti ace purchased and everything worked great, there was an issue with the battery not fitting flush but after calling customer service they helped fix it in no time.

I think a better manual and a FAQ would be nice

Electric veloretti ace purchased and…

Hi Christopher,

We are so grateful for your 5-star review and happy to know that you are loving your new ride! 

We are thrilled that your experience was great and that all the missing parts were sent and delivered in no time. Please feel free to reach out to us anytime. 

Happy cycling!

Team Veloretti 


Really enjoying my bicycle from Velorotti, got myself a Cafechasser, really great bicycle, some of my extras werent shipped with the bicycle, but quick email and recevied all my items in two days.

Warenkorb

Fahrradkorb Schwarz

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